Terms of use

MADAR platform · Last updated: 2026-10-01 · اقرأها بالعربية

This translation is provided for convenience. The Arabic version is the legally binding one; where the two differ, the Arabic text prevails.

1 · The agreement

By using MADAR you agree to these terms. The service is provided by DFX Integrated Computer Solutions (شركة دي إف إكس للحلول الحاسوبية المتكاملة الشخص الواحد (ش.ش.و)) ("we"), and you ("the customer") use it to manage your communication with your own customers.

2 · Your account

You provide accurate details and keep them up to date
You are responsible for keeping your password confidential and for everything that happens under your account
You notify us immediately of any unauthorised use
The service is for businesses, and for people aged 18 or over

3 · Subscription and payment

Prices are in Kuwaiti dinars, and subscriptions renew monthly or yearly as you choose
You start with a free 14-day trial, with no card required
You can cancel at any time, and the service continues until the end of the paid period
Amounts paid are non-refundable except where the law requires otherwise
We give you 30 days' notice before any change in price

4 · Ownership of data

Your data is yours. Your conversations, your customers and your documents belong to you, not to us. We store and process them on your behalf solely to provide the service. You can export them at any time, and they are deleted when you close your account, as set out in the privacy policy.

5 · Acceptable use

You undertake not to use the platform to:

Send unsolicited bulk messages, or messages without the recipient's prior consent
Breach the terms of the connected messaging platforms (WhatsApp · Instagram · Messenger · Telegram · TikTok)
Commit fraud, impersonate others, or publish unlawful content
Attempt to breach or disrupt the platform, or to access another tenant's data
Resell the service without a written agreement

Breaching those platforms' terms may get your channel suspended by them, not by us, and we cannot restore it. We reserve the right to suspend an account that breaches these terms, and we will tell you why.

6 · Third-party services

The platform relies on outside providers — above all Meta, for the WhatsApp, Instagram and Messenger channels. An outage on their side, or a change to their terms or policies, may disrupt channels on ours, and that is outside our control. We do what we can to inform you and to find an alternative where one exists.

7 · Availability

We aim to keep the service available around the clock, but do not guarantee uninterrupted operation
We carry out scheduled maintenance at low-traffic times, and give you advance notice of anything that affects you
We take encrypted daily backups, and verify them with a real restore every month

8 · Limitation of liability

The service is provided "as is". To the extent permitted by law, we accept no liability for indirect or consequential damages or for loss of profits. In all cases our total liability does not exceed what you actually paid in the preceding twelve months.

9 · Termination

You can close your account whenever you wish from the Team screen; deletion takes effect after 30 days, during which you can change your mind
We may end the service with 30 days' notice, refunding whatever has not been used
You are entitled to export your data before closure and for 30 days after it

10 · Changes

We may amend these terms. We will notify you by email a reasonable time before any material change takes effect, and your continued use after that counts as acceptance.

11 · Governing law

These terms are governed by the laws of the State of Kuwait, and its courts have jurisdiction over any dispute.

12 · Contact

yalmazeedi@madarme.com